CLIENT: Knot World
WORK: Tokyo Metropolitan Guide Training Programme Lecturer
While language proficiency is undoubtedly significant, our program emphasized the need for guides to possess a broad range of skills, including effective communication, cultural awareness, adaptability, and critical thinking.
Our efforts aimed to improve customer satisfaction in the inbound tourism industry, particularly in the high-end market where discerning travellers expect a high level of service and expertise from their guides. By training guides who possess diverse skills and can effectively communicate and adapt to different cultures and environments, we aim to provide a significant travel experience for visitors to Japan.
Our focus on guide training has attracted interest nationwide, with regular requests for training lectures. This speaks to the quality of our program and the demand for well-trained and skilled guides in the tourism industry.